Master Admin Dashboard
System-wide management & tenant oversight
Total Tenants
0
Active Tenants
0
System Health
100%
Recent Tenant Activity
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Admin Dashboard
Health & governance at a glance
Quick Admin
Common tasks
Open Tickets
0
SLA at Risk
0
CMDB Items
0
Resolved Today
0
AI
AI Insights & Trends
Powered by Claude AI - analyzing ticket patterns
Analyzing ticket patterns...
Active Trends
0
0 tickets affected
Critical Tickets
0
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Warning Tickets
0
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Tickets Analyzed
0
View all tickets
Click "Refresh" to analyze recent tickets and detect trends
Issue Categories
Customer Satisfaction Feedback
Average Rating
-
Total Feedback
0
Rating Distribution
5⭐0
4⭐0
3⭐0
2⭐0
1⭐0
Recent Feedback
| Ticket | Rating | Resolved By | Comment | Date |
|---|
Expert Dashboard
Your queue & SLA focus
My open
0
Due today
0
SLA at risk
0
My tickets
| ID | Title | Date/Time | Status | SLA |
|---|
Quick actionsWork faster
Customer Dashboard
Your estate & requests
Open requests
0
CMDB items
0
Configurable items
0
Recently updated CIs
| CMDB Item | CI Name | Model | Location | Lifecycle |
|---|
Quick actionsSelf-service
My Profile
Personal Information
Account Information
Tenant Management
Registered Tenants
| Company Name | Tenant ID | Status | Created | Actions |
|---|---|---|---|---|
| Loading tenants... | ||||
Create New Tenant
Edit Tenant
Subscription Management
Total Revenue
$0
Active Subscriptions
0
Trial Conversions
0%
All Subscriptions
| Tenant | Plan | Status | Price | Next Billing | Users | Usage | Actions |
|---|---|---|---|---|---|---|---|
| Loading subscriptions... | |||||||
Create New Subscription
Billing Management
Monthly Recurring Revenue
$0
Pending Payments
$0
Churn Rate
0%
Average Revenue Per User
$0
Recent Transactions
| Date | Tenant | Description | Amount | Status | Invoice |
|---|---|---|---|---|---|
| Loading transactions... | |||||
Plan Management
Total Plans
3
Active Plans
3
Most Popular
Starter
Subscription Plans
| Plan Name | Price | Users | Tickets | Storage | Features | Status | Actions |
|---|---|---|---|---|---|---|---|
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Create New Plan
Email Processing
Email Processing Settings
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📧 Email Processing Not Configured
To enable real email processing, you need to configure IMAP credentials:
- Create a
.envfile in your project root - Add your IMAP settings (see
EMAIL_SETUP.mdfor details) - Restart the server
Example configuration:
IMAP_HOST=imap.gmail.com IMAP_PORT=993 IMAP_USER=your-support-email@gmail.com IMAP_PASSWORD=your-app-password IMAP_REJECT_UNAUTHORIZED=false
Test Email Processing
Tenant Email Settings
| Tenant | Domain | Email Processing | Actions |
|---|---|---|---|
| Loading tenant email settings... | |||
Plans & Upgrades
Your Current Plan
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Available Plans
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Upgrade Plan
Billing & Invoices
Current Plan
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Next Billing Date
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Monthly Cost
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Payment Method
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Invoice History
| Invoice # | Date | Amount | Status | Actions |
|---|---|---|---|---|
| Loading invoices... | ||||
Analytics Dashboard
Total Tickets
0
Open Tickets
0
Resolved Today
0
Avg Response Time
0h
Ticket Status Distribution
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Priority Breakdown
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Recent Activity
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🤖 AI Insights Dashboard
Tickets Analyzed
0
Total processed
Avg Confidence
--
AI accuracy score
Processing Speed
--
Average time per ticket
AI CMDB Suggestions
0
Pending review →
🚨 Active Insights & Alerts
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😊 Sentiment Distribution
📁 Top Categories
🔍 Root Cause Analysis
⚙️ Ticket Processing Rules
Total Rules
0
Enabled Rules
0
Executions (24h)
0
Rules
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Create Rule
Tickets
Filters & Search
Showing 0 tickets
0 selected
| ID ⇅ | Title ⇅ | Date/Time | Priority ⇅ | Status ⇅ | Assignee | Customer | SLA ⇅ |
|---|
Ticket
AI
AI Assistant
Analyzing ticket...
Analysis
Suggested Actions
Draft Response
Recommended Next Steps
Warnings
Title
Description
Priority
Status
Assignee
Due
Customer
Linked Item
Linked CI
SLA
—
Activity
Related CMDB Items
0
AI Suggested Matches
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📦
No CMDB items linked to this ticket
Use "AI Match CMDB" to find related infrastructure
| Asset Name | Category | Customer | Matched By |
|---|
Linked Configuration Items
| Field Name | Value | Parent Asset |
|---|
🤖 AI Suggested CMDB Matches
0
Analyzing ticket for CMDB matches...
✨
No AI suggestions for this ticket
Click "Re-analyze" to search for CMDB matches
📚 Suggested KB Articles
0
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📚
No KB articles suggested yet
Click "Find Articles" to search for relevant knowledge
Link CMDB Item to Ticket
Search CMDB Items
Enter search terms to find CMDB items
Manage Experts
| Real Name | Username | Location | Open Tickets | Last Login | Actions |
|---|
Expert Details
Account Info
Expert Type:
Username:
Account Status:
Email Updates:
Reference Code:
Open Tickets:
Account Statistics
Created By:
Updated By:
Created:
Updated:
Last Login:
System Settings
Time Zone:
Support Language:
Interface Language:
Security Level:
Ticket Permissions
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User Details
First Name:
Middle Name:
Last Name:
Screen Name:
Street Address:
City:
State/Province:
Postal Code:
Country:
Contact Number:
Location:
Department:
Email:
Manage Customers
Filters
Showing 0 customers
| Name ⇅ | Company | Role | # Tickets ⇅ | SLA | 📧 | Actions |
|---|
Add Customer
Add Customer Company
Manage Ticket Permissions
Configure which tickets this expert can view and self-assign.
Current Permissions
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Add New Permission
Expert will see tickets containing this text in the title
CMDB Items
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| Customer | Asset Name ▲ | Category | Brand/Model | CIs | Tickets |
|---|
CMDB Item:
Customer
Category
Brand
Model
Location
CMDB ID
Configuration Items (0)
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No configuration items for this asset
Manage CMDB Types
CMDB Item Types
| Name | Description | CI Types | Status | Actions |
|---|
CI Types for:
| Name | Description | Status | Actions |
|---|
CMDB Management
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| Asset Name | Category | Brand/Model | Customer | Location | CIs | Tickets |
Status | Actions |
|---|
📦
No CMDB items found
Use Import CSV or Add CMDB Item to get started
Usage & Limits
Users
0
of 0 allowed
Tickets
0
of 0 allowed
Storage
0
of 0 GB allowed
Usage Alerts
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Test Usage Limits
Click buttons to test usage limit enforcement
Admin Settings Wizard
Company Profile
Email Ingest Rules
How it works: Emails from customer domains in your system will automatically create tickets.
If the sender email exists, a ticket is created for that customer. If the sender is new but their domain matches
an existing customer domain, a new customer account is created and a ticket is generated. Confirmation emails with
ticket links are sent automatically.
Support Settings
When enabled, customers must accept or reject ticket resolutions via email.
If accepted, they'll be asked to provide a CSAT rating. If rejected, the ticket
will be reopened and the support team notified.
Future settings: SLA configuration, ticket categories, user roles…
Raise a Request
Optional fields can be blank — the assistant will help fill them.
Tips
- Link a CMDB Item & CI for faster triage.
- Use Priority if impact is high or widespread.
- Attachments help experts diagnose issues.
System Control
⚠️
Testing Kill Switches
These controls disable system functionality for testing purposes. Use with caution in production.
Email Controls
Send Updates to Experts
Enable/disable email notifications to experts (ticket assignments, updates)
Send Updates to Customers
Enable/disable email notifications to customers (ticket status updates, responses)
Process Emails
Enable/disable inbound email processing (automatic ticket creation)
System Status
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Last Updated: —
Recent Setting Changes
| Setting | Old Value | New Value | Changed By | Time |
|---|---|---|---|---|
| No recent changes | ||||
📚 Knowledge Base
Total Articles
0
Published
0
Drafts
0
Merge Suggestions
0
| Title | Category | Status | Views | Helpful | Updated | Actions |
|---|---|---|---|---|---|---|
| Loading articles... | ||||||