Reduce monitoring alert noise by 80%
Automatically detect customer impact
Resolve incidents faster with AI
Auto-import from ConnectWise, Autotask, or start fresh
ServiFlow reflects what actually works when SLAs are on the line and customers are waiting.
Purpose-built for MSPs and IT teams who take SLAs seriously.
Response + resolve-after-pickup tracking. Business-hours aware with deterministic SLA selection.
Versioned articles, resolution templates, and AI-assisted suggestions. No more tribal knowledge.
Configurable routing, assignment, and escalation. SLA-aware triggers. Fully auditable.
Customer-facing service menus with approval flows. Capture the right information upfront.
Link tickets to configuration items. SLA inheritance. AI-assisted CMDB suggestions.
Clean ticket views, replies, attachments, and resolution acceptance. Build trust.
Extend ServiFlow's lean AI capabilities with seamless connections to your MSP stack — live today with email, Teams, and monitoring; scale to channels and billing this month.
ServiFlow connects to the tools your team already uses. Integrations unlock based on your operating model — starting with inbound workflows that create tickets and escalate issues, then expanding to customer channels and billing systems as you scale.
All focused on real value — quick setup, SLA-aware, no unnecessary complexity. Perfect for MSP multi-tenant ops.
ServiFlow AI is trained on patterns from real service delivery - not generic models. It operates agent-facing and operations-facing, never customer-facing by default.
All AI output is governed by tenant feature flags, fully auditable, and requires human confirmation.
See how service providers transformed their operations with ServiFlow.
"Proven in large-scale distributed environments - delivering efficiency, client isolation, and AI smarts MSPs need."
ServiFlow integrates seamlessly with your MSP stack — go live with core monitoring and ticketing today, unlock channels and billing as you grow.
Integrations unlock based on your operating model — starting with inbound workflows that create tickets and escalate issues, then expanding to customer channels and billing systems as you scale.
Alerts become tickets with SLA awareness
SLA-Aware Explained
When alerts from Nagios, Datadog, PRTG, or other tools hit ServiFlow, they instantly become structured tickets with the correct SLA applied automatically — no manual assignment needed. The Two-Phase SLA Engine tracks response/resolve times (respecting business hours), triggers escalations proactively, and prevents silent breaches. Result: Faster, compliant handling that protects your MSP SLAs from day one.
All integrations focus on operational workflows first. Deep bi-directional sync is implemented only where it adds real value.
No lengthy implementation. No consultants required.
Auto-import from ConnectWise, Autotask, or start fresh. Bring your tickets, customers, and CMDB in one click.
Answer a few questions about your service model. AI suggests SLAs, categories, and routing rules based on your answers.
Add technicians with one-click invites. Role-based access ensures everyone sees what they need - nothing more.
No credit card required. Full access to all features.
Choose the model that fits your business. Scale as you grow.
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Capabilities include seamless integrations with your existing tools.
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*Upcoming integrations launching January 2026 — quick setup, SLA-aware, focused on real MSP value.
"Finally, an ITSM platform that understands how MSPs actually work. The two-phase SLA tracking alone saved us from countless false breach reports. Our team now focuses on service delivery instead of fighting the tool."
"The AI doesn't try to replace our team - it makes them faster. CMDB suggestions are spot-on 90% of the time, and the knowledge base actually gets used because it's woven into the workflow. This is what AI should be."
Start your 30-day free trial today. No credit card required. Auto-import from ConnectWise or Autotask.
Full access to all features. Cancel anytime.