Turn every ticket and monitoring alert into SLA-tracked work
See the right customer and asset context automatically
Get AI triage suggestions your team confirms before anything moves
No credit card required. Import your CMDB via CSV, or start fresh.
From the moment an alert or email lands to the moment it's resolved - here's what actually happens, step by step.
An email reply, a new request, or a monitoring alert (Nagios, Zabbix, PRTG, Datadog, and others sent by email) is recognized and turned into a ticket automatically.
ServiFlow links the ticket to the requester's company and any related CMDB asset, so whoever picks it up sees who's affected and what's involved before touching it.
The most specific SLA - ticket override, then customer, then category, then CMDB, then default - is applied automatically, with response/resolve targets that respect business hours.
AI proposes a triage category and, where enabled, a CMDB match. Nothing is applied automatically - an expert reviews, edits, or rejects the suggestion, and that decision is logged.
Purpose-built for MSPs and IT teams who take SLAs seriously.
Response + resolve-after-pickup tracking. Business-hours aware with deterministic SLA selection.
Versioned articles, resolution templates, and AI-assisted suggestions. No more tribal knowledge.
Configurable routing, assignment, and escalation. SLA-aware triggers. Fully auditable.
Link tickets to configuration items. SLA inheritance. AI-assisted CMDB suggestions.
Clean ticket views, replies, attachments, and resolution acceptance. Build trust.
ServiFlow AI is grounded in your ticket, knowledge base, and CMDB data - not a chatbot bolted on top. It operates agent-facing and operations-facing, never customer-facing by default.
All AI output is governed by tenant feature flags, fully auditable, and requires human confirmation.
Email ingest, Microsoft Teams, Slack, and Xero are live today. A few more are on the roadmap, listed honestly below.
Recognized via email ingest and turned into SLA-tracked tickets
SLA-Aware Explained
When your monitoring tool emails an alert to a ServiFlow-connected inbox, it's recognized and converted into a structured ticket with the correct SLA applied automatically — no manual assignment needed. The Two-Phase SLA Engine then tracks response/resolve times (respecting business hours) and flags approaching breaches. There is no dedicated webhook/API connector per monitoring tool today - this works through monitored email inboxes.
"On the roadmap" means planned, not yet built - no commitment on timing. Single sign-on (Microsoft Entra ID / Google Workspace) and Jira/GitHub/GitLab ticket escalation are not available yet either.
No lengthy implementation. No consultants required.
Bring your CMDB in via CSV, or start fresh and build it up as you go.
Describe your service model in plain English. AI turns it into structured ticket categories mapped to your SLA definitions - an admin reviews and confirms before anything is saved.
Add technicians with one-click invites. Role-based access ensures everyone sees what they need - nothing more.
No credit card required. Full access to your chosen plan's features for 30 days.
Choose the model that fits your business. Scale as you grow.
Pricing shown in USD. Other currencies are not yet available.
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Capabilities include seamless integrations with your existing tools.
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See the Integrations section above for what's live today versus on the roadmap.
Start your 30-day free trial today. No credit card required.
Full access to your chosen plan's features for 30 days. Cancel anytime.